Legal
These Terms and Conditions ("Terms") govern your access to and use of the services, website, and communications provided by DL Multimedia, LLC ("DL Multimedia," "we," "us," or "our"), a SAM.gov-registered, minority-owned small business located in the United States. By engaging our services, submitting a form, or communicating with us, you agree to be bound by these Terms.
If you are accessing our services on behalf of a government agency or organization, you represent that you have authority to bind that entity to these Terms.
By using our website, submitting any form, engaging our services, or communicating with DL Multimedia by any means — including phone, email, or SMS — you confirm that you have read, understood, and agree to these Terms. If you do not agree, please do not use our services or website.
These Terms apply to all visitors, clients, prospective clients, government agency representatives, and others who access or use our services. Our Privacy Policy is incorporated by reference and forms part of these Terms.
DL Multimedia provides digital design, development, AI integration, interactive kiosk, video wall, digital signage, IT services, and related digital media solutions to government agencies, businesses, and organizations. Specific services, deliverables, timelines, and pricing are governed by individual Statements of Work (SOW), service agreements, or government contracts.
We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with reasonable notice. We are not liable to you or any third party for any modification, suspension, or discontinuation of services.
DL Multimedia operates an SMS messaging program to facilitate client project management, task coordination, status updates, and business communications. By providing your mobile phone number and consenting to SMS communications, you agree to receive text messages from DL Multimedia related to your projects and service engagements.
Message and data rates may apply. Message frequency varies based on your project activity. SMS messaging is provided through Twilio, Inc.
Types of messages you may receive include project status updates, task confirmations, requests for project details or clarification, delivery notifications, scheduling reminders, responses to your inbound messages, and follow-ups related to proposals or government contracting opportunities.
Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages. Message delivery is subject to carrier availability and network conditions.
No Guarantee of Delivery: We cannot guarantee that all SMS messages will be delivered. If you do not receive an expected message, please contact us via email or phone.
Opt-In: You may opt in to receive SMS messages from DL Multimedia by submitting your mobile number through our website forms, texting a keyword to our business number, providing your number during project onboarding, or signing a service agreement that includes SMS consent.
By providing your mobile number and consenting to SMS communications, you agree to receive text messages from DL Multimedia related to your projects, service requests, and business communications. Consent is not a condition of purchase or service. Message and data rates may apply.
Opt-Out: You may opt out at any time by:
Upon opt-out, you will receive one final confirmation message and will receive no further SMS messages. To re-subscribe, text START to our business number or contact us directly. For assistance, reply HELP to any message or contact privacy@dlmultimedia.io.
No Mobile Information Sharing: Mobile phone numbers and SMS opt-in data collected by DL Multimedia will not be shared with or sold to third parties or affiliates for marketing or promotional purposes.
When using our website or communicating with us, you agree not to:
We reserve the right to terminate access to our services for any user who violates these acceptable use provisions.
Payment terms, rates, and schedules for our services are governed by individual service agreements, statements of work, or government contracts. Unless otherwise agreed in writing:
For subscription-based service clients: you may cancel your subscription by providing written notice as specified in your service agreement. Work completed prior to cancellation remains billable.
Upon full payment for services, DL Multimedia assigns to the client ownership of all custom deliverables created specifically for that client as described in the applicable SOW, unless otherwise agreed in writing. DL Multimedia retains ownership of:
Our website content, logo, brand assets, and all content on dlmultimedia.io are the exclusive property of DL Multimedia, LLC and may not be reproduced, distributed, or used without express written permission.
Both parties agree to maintain the confidentiality of proprietary information shared in the course of our engagement. DL Multimedia will not disclose client-specific project details, procurement strategies, or sensitive business information to third parties without prior written consent, except as required by law or government contracting regulations.
For government clients, DL Multimedia complies with applicable federal information handling and data protection requirements including those related to Controlled Unclassified Information (CUI) where applicable.
Our services are provided "as is" and "as available" without warranties of any kind, either express or implied, except as required by applicable law. To the fullest extent permitted by law, DL Multimedia disclaims all implied warranties including warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components. We do not warrant that SMS messages will be delivered within any specific timeframe or at all, as delivery is subject to carrier and network conditions outside our control.
To the maximum extent permitted by applicable law, DL Multimedia shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or website, including but not limited to loss of profits, loss of data, business interruption, or failure to deliver SMS messages.
Our total liability for any claim arising out of or related to these Terms or our services shall not exceed the total amount paid by you to DL Multimedia in the three (3) months preceding the claim.
Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for certain damages. In such cases, our liability is limited to the greatest extent permitted by applicable law.
You agree to indemnify, defend, and hold harmless DL Multimedia, LLC and its officers, members, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your violation of these Terms; (b) your use of our services or website; (c) any content or information you provide to us; or (d) your violation of any applicable law or regulation.
These Terms are governed by and construed in accordance with the laws of the United States and the State of Georgia, without regard to conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Georgia, except where federal procurement law or the Contract Disputes Act applies to government contract matters.
For government contracts, disputes shall be resolved in accordance with applicable federal acquisition regulations and the Contract Disputes Act of 1978, as amended.
Either party may terminate a service engagement as specified in the applicable service agreement or SOW. DL Multimedia reserves the right to suspend or terminate access to our website or services immediately, without notice, if you violate these Terms or engage in conduct that we determine, in our sole discretion, is harmful to us, other clients, or third parties.
Upon termination, your right to use our services ceases immediately. Sections related to intellectual property, confidentiality, disclaimers, limitations of liability, indemnification, and governing law survive termination.
We may update these Terms from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page. Your continued use of our services after changes are posted constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.
For active government contracts or service agreements, any modifications to these Terms do not supersede the specific terms of your executed contract or agreement.
Questions or concerns about these Terms: