Privacy Policy

DL Multimedia, LLC ("DL Multimedia," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage our services, or communicate with us via phone, SMS, or other channels. By using our services or providing your contact information, you agree to this policy.

Information We Collect

We may collect the following categories of personal information:

• Identity Information: Name, title, agency or organization name.
• Contact Information: Email address, phone number (including mobile), mailing address.
• Business Information: Project details, procurement requirements, contract scope, and related information you provide when requesting our services.
• Communications Data: Records of phone calls, SMS messages, emails, and other communications, including transcripts where applicable.
• Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and referring URLs.
• Form Submissions: Any information you submit through our web forms, including capabilities briefing requests and contact forms.

SMS & Phone Communications

When you provide your mobile phone number to DL Multimedia, you may receive:

• Project status updates and task confirmations
• Requests for additional project information or clarification
• Delivery notifications and completion confirmations
• Scheduling and appointment reminders
• Responses to inbound messages or inquiries you initiate
• Service-related announcements relevant to your active projects
• Follow-ups regarding proposals, capabilities briefings, or government contracting opportunities

SMS messaging is facilitated through Twilio, Inc., a third-party communications platform. Your mobile number and message content may be processed by Twilio pursuant to their privacy policy. We do not sell or share your phone number with unaffiliated third parties for their own marketing purposes.

Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages.

How You Opt In

You may provide express written consent to receive SMS messages from DL Multimedia in any of the following ways:

• Submitting a web form on our website that includes a consent disclosure for SMS communications
• Texting a keyword to our designated business number
• Providing your mobile number verbally or in writing during a business conversation, project onboarding, or contract engagement
• Signing a service agreement or statement of work that includes an SMS communications acknowledgment

How to Opt Out

You may opt out of receiving SMS messages from DL Multimedia at any time:

• Reply STOP: Text STOP to any message from us. You will receive a confirmation and no further messages will be sent.
• Reply CANCEL or QUIT: These keywords also trigger opt-out processing.
• Email Request: Send a request to privacy@dlmultimedia.io with your name and phone number.
• Phone Request: Call us directly and request removal from SMS communications.

After opting out, you may receive one final confirmation message. To re-subscribe, text START to our business number or contact us directly. For help, reply HELP to any SMS message or email privacy@dlmultimedia.io.

How We Use Your Information

• To provide, manage, and improve our services
• To communicate with you about projects, requests, and service agreements
• To send SMS messages and make phone calls related to project coordination
• To respond to inquiries, briefing requests, and proposals
• To process government contracting opportunities and procurement activities
• To send service-related notifications and updates
• To analyze website usage and improve user experience
• To comply with legal obligations including federal contractor requirements
• To protect against fraud, unauthorized use, and legal liability

Sharing of Information

We do not sell, rent, or trade your personal information. We may share information only in the following circumstances:

• Service Providers: Trusted third-party vendors including Twilio (SMS/voice), HubSpot (CRM), Atlassian (project management), and web hosting providers. These parties are contractually obligated to protect your information.
• Government Contracting: As required by federal, state, or local procurement regulations including SAM.gov obligations.
• Legal Compliance: When required by law, court order, or governmental authority.
• Business Transfer: In connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections.
• With Your Consent: For any other purpose with your explicit prior consent.

No Mobile Information Sharing: Mobile phone numbers and SMS opt-in data will not be shared with third parties or affiliates for marketing or promotional purposes. This data is used solely for the communications described in this policy.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including the duration of our active business relationship, as required by applicable law or government contracting obligations, and as necessary to resolve disputes or enforce agreements. SMS opt-in records and consent documentation are retained for a minimum of four (4) years to comply with applicable telecommunications regulations.

Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These include encrypted communications, access controls, and secure data storage. No method of electronic transmission or storage is 100% secure. If you believe your information has been compromised, contact us immediately at privacy@dlmultimedia.io.

Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Opt-Out of SMS: Withdraw consent to SMS communications at any time (see Section 04).
• Portability: Request a portable copy of your data in a common format.
• Objection: Object to certain processing of your information.

To exercise any of these rights, contact us using the information in Section 13. We will respond to verified requests within 30 days.

Cookies & Tracking

Our website uses cookies and similar tracking technologies including essential cookies for basic functionality, analytics cookies (e.g. Google Analytics) to understand site traffic, and marketing cookies (e.g. HubSpot tracking) to deliver relevant content. You may control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

Children's Privacy

Our services are directed exclusively to businesses and government agencies. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected such information, please contact us immediately and we will take prompt steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page. Your continued use of our services after changes constitutes acceptance of the revised policy.

Contact Us

Questions, concerns, or requests regarding this Privacy Policy: